ITIL Experience (Version 5): Final Step to the Managing Professional Designation
Learn to create products and services that feel as good as they function. Build user-centric, outcome-driven experiences across the service journey.
ITIL Experience (version 5) Course Details
The ITIL Experience course is designed for anyone who wants to build the knowledge needed to understand and improve the experience of consumers and providers throughout the service journey. It covers experience stakeholders, capturing experience evidence, the seven steps of the service journey and digital experience improvement, preparing participants for the official certification.
Thanks to this course, professionals learn to align people, processes and technology to create user-centric, outcome-driven experiences, using evidence and structured improvement loops to make services feel as good as they function.
What you’ll learn
- Key ITIL concepts and how experience is defined as human responses to products and services
- The roles of consumer and provider stakeholders, and the tensions between them
- How experience integrates with the ITIL Four Dimensions of Product and Service Management
- How to capture experience evidence, assess its quality and avoid common capture anti-patterns
- The seven steps of the service journey, from explore to reflect, for consumers and providers
- Applying the notice, interpret, hypothesize, experiment loop for digital experience improvement
- How AI governance and digital ethics support experience management
- Pass the ITIL Experience exam
Target Audience
- Service Owners and Experience Managers
- Product Owners and Product Managers
- Customer Experience and User Research professionals
- IT professionals responsible for service journeys
- Anyone working toward higher-level ITIL certifications
Prerequisites
- Any ITIL 4 certification, or ITIL Foundation (version 5), or ITIL Foundation Bridge (version 5) is a prerequisite for attending the course and sitting the ITIL Experience exam.
- The course builds on Foundation-level knowledge with a focus on applying, and analysing ITIL concepts in real-world experience scenarios.
Material Included
- Digital learning materials
- Official ITIL Experience digital handbook
- Practice exams
- Access to the learning platform
Exam information
| duration | questions | type | right answers | other |
|---|---|---|---|---|
| 90 Minuti | 40 | Multiple choice (scenario-based) | 70% (28/40) | Open book (official manual only) |
Everyone who passes the exam will receive an electronic certificate from PeopleCert International. This certificate is unique, secure, and can be verified by anyone wishing to check its validity.
Course Calendar
| location | duration | language | price | |
|---|---|---|---|---|
| Virtual | 23-24-25-26-27 November 2026 | English | 1.575,00 € +vat 1.750,00 € + vat* | |
| Brussels | 23-24-25 November 2026 | English | 1.755,00 € +vat 1.950,00 € + vat* | |
| Virtual | 14-15-16-17-18 December 2026 | English | 1.575,00 € +vat 1.750,00 € + vat* |
FAQs
Option 1: Retake the same certification exam
Option 2: Take further courses and certifications
Option 3: Collect and log CPD Points
Official Certificate
- Official ITIL Experience digital handbook
- Digital course materials
- Exam voucher
- Second exam attempt (Take2)
- Exam simulations with over 300 questions
- Access to the learning platform with videos and exercises
- Official ITIL Experience digital handbook
- Digital course materials
- Exam voucher
- Second exam attempt (Take2)
- Exam simulations with over 300 questions
- Access to the learning platform with videos and exercises
DOWNLOAD
Contact Us for more information
Need more information?
Contact our team for dedicated assistance.
