ITIL® Transformation (Version 5):
Course for IT Transformation Leaders
ITIL Transformation Training and Certification
ITIL Transformation (Version 5) offers practical guidance on integrating, supporting and optimising change in digital products and services. It provides the skills needed to balance governance, execution and continuous learning, build resilience and deliver measurable value in AI-driven environments.
ITIL Transformation equips professionals with the knowledge and skills needed to drive change and transformation in products and services, helping organisations to strengthen their resilience and generate measurable value.
Participants develop the ability to plan and support transformation initiatives, align organisational change with strategic objectives, and integrate practices that enhance adaptability, collaboration and continuous improvement.
As a core module in all ITIL certification pathways, ITIL Transformation needs to be completed only once, and the qualification is valid for all eligible ITIL certifications. (ITIL Practice Manager, ITIL Managing Professional, ITIL Strategic Leader)
ITIL Transformation courses
ITIL Transformation (Version 5)
The ITIL Transformation course is designed for anyone who wants to build the knowledge needed to lead and support organizational transformation. It covers the ITIL Transformation Model, common patterns for initiation, governance and execution, and the tools used to measure, learn from and sustain transformation, preparing participants for the official certification.
What is ITIL Transformation
ITIL is a globally recognized framework for managing digital products and IT-enabled services throughout their lifecycle. The latest ITIL Version 5 introduces a modern approach to digital service management, helping organizations create value by combining people, processes, technology, and partners within a flexible operating model.
Built around the ITIL Value System, Guiding Principles, Value Chain, and Continual Improvement Model, ITIL provides practical guidance for designing, delivering, operating, and continually improving digital services while aligning technology with business objectives.
The ITIL Foundation certification is a prerequisite for the ITIL Transformation certification.
ITIL Transformation benefits
ITIL delivers significant benefits for both professionals and organizations by providing a structured framework for managing digital products and services while driving continual improvement and business value. Key benefits include:
Benefits for the Organization
- Improves the quality and reliability of IT services
- Aligns IT services with business goals and customer needs
- Enhances operational efficiency through standardized practices
- Supports better governance, risk management, and compliance
- Promotes continual improvement and innovation
- Increases customer satisfaction and overall business value
Benefits for Professionals
- Develops in-demand IT Service Management skills
- Builds expertise in digital product and service management
- Strengthens problem-solving and continual improvement capabilities
- Provides knowledge applicable across industries and organizations
- Earn a globally recognized certification
- Enhances career opportunities in IT, digital services, and service management
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