ITIL Service (Version 5): Course Towards the Managing Professional Designation
Learn to achieve excellence in digital service management. Manage services across the full lifecycle with resilience and responsiveness.
ITIL Service (version 5) Course Details
The ITIL Service course is designed for anyone who wants to build the knowledge needed to manage digital services throughout their lifecycle. It covers the ITIL Product and Service Lifecycle Model, from discovery and design through to acquisition, build, transition, operation, delivery and support, preparing participants for the official certification.
Thanks to this course, professionals learn to align people, processes and technology to manage services end to end, ensuring resilience, responsiveness and customer satisfaction.
What you’ll learn
- The key concepts and characteristics of digital services, and how they create value
- The ITIL Product and Service Lifecycle Model and its management activities
- The discover, design and acquire activities, their practices, steps, outputs and success factors
- The build, transition and operate activities, their practices, steps, outputs and success factors
- The deliver and support activities, their practices, steps, outputs and success factors
- How operating models and value streams integrate lifecycle stages end-to-end
- How ITIL, AI, DevOps and PRINCE2 complement each other in managing the product and service lifecycle
- Pass the ITIL Service exam
Target Audience
- Service Managers and Service Owners
- Digital service providers
- Project Managers involved in service delivery
- IT professionals responsible for service lifecycle activities
- Anyone working toward higher-level ITIL certifications
Prerequisites
- Any ITIL 4 certification, or ITIL Foundation (version 5), or ITIL Foundation Bridge (version 5) is a prerequisite for attending the course and sitting the ITIL Service exam.
- The course builds on Foundation-level knowledge with a focus on applying ITIL concepts to real-world service management scenarios.
Material Included
- Digital learning materials
- Official ITIL Service digital handbook
- Practice exams
- Access to the learning platform
Exam information
| duration | questions | type | right answers | other |
|---|---|---|---|---|
| 90 Minutes | 40 | Multiple choice (scenario-based) | 70% (28/40) | Open book (official manual only) |
Everyone who passes the exam will receive an electronic certificate from PeopleCert International. This certificate is unique, secure, and can be verified by anyone wishing to check its validity.
Course Calendar
| location | duration | language | price | |
|---|---|---|---|---|
| Virtual | 16-17-18-19-20 November 2026 | English | 1.575,00 € +vat 1.750,00 € + vat* | |
| Brussels | 16-17-18 November 2026 | English | 1.755,00 € +vat 1.950,00 € + vat* | |
| Virtual | 14-15-16-17-18 December 2026 | English | 1.575,00 € +vat 1.750,00 € + vat* |
FAQs
Option 1: Retake the same certification exam
Option 2: Take further courses and certifications
Option 3: Collect and log CPD Points
Official Certificate
- Official ITIL Service digital handbook
- Digital course materials
- Exam voucher
- Second exam attempt (Take2)
- Exam simulations with over 300 questions
- Access to the learning platform with videos and exercises
- Official ITIL Service digital handbook
- Digital course materials
- Exam voucher
- Second exam attempt (Take2)
- Exam simulations with over 300 questions
- Access to the learning platform with videos and exercises
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