ITIL Transformation (Version 5):
Course for IT-Driven Change Leaders
Learn to transform the way your organization works. Balance governance, execution and continual learning to navigate uncertainty and deliver measurable value.
ITIL Transformation (Version 5) Course Details
The ITIL Transformation course is designed for anyone who wants to build the knowledge needed to lead and support organizational transformation. It covers the ITIL Transformation Model, common patterns for initiation, governance and execution, and the tools used to measure, learn from and sustain transformation, preparing participants for the official certification.
Thanks to this course, professionals learn to align people, processes and technology so that transformations deliver measurable value and build resilience across the organization, even in uncertain and complex contexts.
What you’ll learn
- Key concepts of ITIL Transformation and how it differs from disruptive and uncertain change
- The four layers and twelve stages of the ITIL Transformation Model
- How ordered, complex, chaotic and confused contexts affect a transformation approach
- Common initiation, governance and execution patterns, and when to apply each
- Tools and techniques for transformation, including Value Stream Mapping, OKRs and the Theory of Constraints
- How to measure progress, capture lessons and integrate learning into the organization
- How AI and other frameworks such as DevOps and PRINCE2 support transformation
- Pass the ITIL Transformation exam
Target Audience
- Transformation Leads and Change Managers
- Senior IT and business leaders driving organizational change
- Portfolio and Programme Managers
- Service Managers involved in transformation initiatives
- Anyone working toward higher-level ITIL certifications
Prerequisites
- Any ITIL 4 certification, or ITIL Foundation (version 5), or ITIL Foundation Bridge (version 5) is a prerequisite for attending the course and sitting the ITIL Transformation exam.
- The course builds on Foundation-level knowledge with a focus on applying and analysing ITIL concepts in real-world transformation scenarios.
Material Included
- Digital learning materials
- Official ITIL Transformation digital handbook
- Practice exams
- Access to the learning platform
Exam information
| duration | questions | type | right answers | other |
|---|---|---|---|---|
| 90 Minutes | 40 | Multiple choice (scenario-based) | 70% (28/40) | Open book (official manual only) |
Everyone who passes the exam will receive an electronic certificate from PeopleCert International. This certificate is unique, secure, and can be verified by anyone wishing to check its validity.
Course Calendar
| location | duration | language | price | |
|---|---|---|---|---|
| Virtual | 14-15-16-17-18 December 2026 | English | 1.575,00 € +vat 1.750,00 € + vat* | |
| Brussels | 14-15-16 December 2026 | English | 1.755,00 € +vat 1.950,00 € + vat* |
FAQs
Option 1: Retake the same certification exam
Option 2: Take further courses and certifications
Option 3: Collect and log CPD Points
Official Certificate
- Official ITIL Transformation digital handbook
- Digital course materials
- Exam voucher
- Second exam attempt (Take2)
- Exam simulations with over 300 questions
- Access to the learning platform with videos and exercises
- Official ITIL Transformation digital handbook
- Digital course materials
- Exam voucher
- Second exam attempt (Take2)
- Exam simulations with over 300 questions
- Access to the learning platform with videos and exercises
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